Unified Messaging: Voicemail & Email Integration

Unified Messaging is a tool that enables users to manage all their voice and e-mail messages from the convenience of their multimedia equipped PC or laptop. Unified Messaging integrates with e-mail applications and provides a simple user interface for message reply and attachments.

Capabilities		Benefits
Automated Attendant	Free up staff with automated, customizable caller greetings.	Improve access for customers.	Important customer calls to the right person, extension or department, every time.
Voicemail	Sophisticated voicemail capabilities help make employees more productive and speed up decision-making.	Increase efficiency and productivity.	Handle calls quickly during peak calling periods and streamline call routing.  Screen calls so users can see who is calling without interrupting important tasks.
Voicemail to E-Mail Presentation	Access voicemail and e-mail in one inbox and see all of your messages together.  Save and forward voice messages just like an e-mail.	Serve customers at their convenience.	Automated attendants enable customers to interact with your business anytime, even “after-hours”.
Unified Messaging	Synchronize your voicemail and e-mail to keep both mailboxes up to date.  Delete a voicemail message from your e-mail inbox and it is simultaneously deleted from the voicemail box.	Protect your investment as business grows.	Start basic and expand with additional capacity and applications when and if you need them.
Distributed Voice Messaging	For businesses with more than one location, distributed voice messaging can help improve business continuity.  Systems can automatically back up messages, and even take over should another one fail.  All of these systems are centrally administered.	Business Continuity	All messages can still be placed and received even in the event of an outage.