Avaya / Nortel Communications Partner
Avaya is a global leader in business communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.
Avaya’s unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding communications into the operations of an enterprise, Avaya helps improve the way organizations work ? making people more productive, processes more flexible and customers more satisfied.
Avaya focuses on these:
- Unified Communications
- Contact Center
- Small & Medium Enterprise Communications
- Data Networking
Why did Avaya acquire Nortel Enterprise Solutions (NES)?
The addition of NES, including Nortel Government Solutions, will expand Avaya’s global coverage, enlarge our portfolio of systems and services, and increase our expertise and specialization. This is a strategic opportunity to acquire talent and complementary assets and position the combined businesses for growth and success. We are committed to protecting the communications investments of our combined customers and to effectively executing the integration of Avaya and NES.
How will this transaction benefit Avaya and NES customers?
Customers will benefit from the enhanced product and support service capabilities that come from increased global coverage, portfolio of systems and services, and expertise and specialization as a result of the integration of the two companies. Customers will also benefit from the strengthening of the supply chain and the commitment to provide a compelling evolutionary path for both Avaya and NES customer bases to the target portfolio.
Avaya Federal Solutions and NES Government Solutions (now Avaya Government Solutions) customers will benefit from an increased set of products, services, and solutions for the U.S. federal government, its employee, troops, and citizens.
Avaya and NES share a commitment to open standards rather than proprietary architectures. Customers of both companies will be able to protect their business communication investments through Avaya Aura™ solutions, Avaya’s open standards-based technology. The Avaya Aura™ architecture is compatible with NES’s open architecture, allowing customers a smooth evolution within a global multi-vendor environment, whenever they are ready. Additionally, Avaya has long delivered exceptional services to the market and has been recognized for services delivery. Customers of both organizations can expect the same high-quality services and maintenance with minimal service disruption.
In addition, we will use the vertical and professional services expertise of both companies to drive value and navigate complex architectural evolution. Finally, the complementary research and development resources of the two companies will help the combined company bring better products to market more quickly.
